Question 1

How much does it cost to get started?

Accepted Answer

Meet & Greets are currently priced at $30. Payments are processed in Time to Pet only after your profile is completed. You will be notified before that happens.

Question 2

What can I expect after I schedule a Meet & Greet?

Accepted Answer

Getting set up is easy and typically takes just a few days from start to finish, depending on availability.Complete Your Client Profile (Before Your Visit)If approved, you’ll receive an activation email from Time To Pet so you can set up your client portal and complete your cat’s care profile ahead of your Meet & Greet. This is an important step because it allows us to focus fully on you and your cats during the visit instead of spending time gathering basic details. We’re here to help if you have any questions while setting everything up.Meet Your Cat Care SpecialistsWe’ll come to your home to meet you and your cats, learn your routines, and walk through care details together. This visit helps your cats get comfortable with us and gives you a chance to ask any questions in person.You’re Ready to Book Visits AnytimeAfter your Meet & Greet is complete, you’re officially ready to request cat sitting visits whenever you need them. We’ll already have everything we need in place, so booking future visits is simple and stress-free.

Question 3

Who will be taking care of my cats?

Accepted Answer

Snuggle Bug Cat Care is a team-based business. Every team member is carefully vetted, trained, and chosen with intention—if we wouldn’t trust them to care for our own cats, we’re not sending them to care for yours. We do our best to assign 1-2 primary sitters to your booking as well as 1-2 backups in case your primary sitter is unavailable. Please make sure you and your cats are comfortable with this model. To learn more about our staff training program, check out our blog How We Train Our Cat Sitters: Behind The Scenes At Snuggle Bug Cat Care

Question 4

What time will you visit my cats?

Accepted Answer

We operate within the following time blocks:Mornings: 6-10 am (diabetic cats between 6-7 am)Mid-day Flex: 10 am- 3 pmEvenings: 3-7 pm (diabetic cats between 6-7 pm)Cats on time-sensitive meds will be given priority scheduling. That said, we do not guarantee specific visit hours and may adjust the time we visit based on our schedule for the day. If we're unable to visit your pets at your preferred time block, we will inform you and make arrangements to visit them during an alternate time block.

Question 5

Will you give my cat medication?

Accepted Answer

Only if they are cooperative.

A few things to keep in mind:
1) We don't give pills directly by mouth- they need to be mixed into food or a treat.
2) Uncooperative or aggressive cats WILL NOT be medicated.
3) Medication administration is not guaranteed and veterinary boarding may be recommended as an alternative.

Please review our Need to Know page to learn more about our Medication Administration policy.

Question 6

Do you take care of other pets besides cats?

Accepted Answer

If your household has a mix of cats and small pets like fish, birds, or pocket pets, we're usually able to care for everyone's needs. That said, if you don't have cats and all you need is small pet care, we recommend reaching out to a general pet sitter.

Question 7

Can I hire you for some visits and just ask a friend or family to do the rest?

Accepted Answer

We understand that your friends or family may want to lend a hand by coming by to take care of your pets too. However, we do not accept job sharing for several reasons:

1) We want your pets to receive a consistent, reliable standard of care. Friends and family, although well-intentioned, may forget to come by when you ask them, they may not follow your instructions regarding medication administration, or they may simply be uncommunicative. After all, pet care is not their career! But it is ours. Hiring a professional as the sole provider of pet care is the best option for you and your pets.

2) For liability purposes, if other people are allowed to enter your home while we are scheduled to pet sit for you, we cannot be held liable for anything that may happen to your pets or home.

Job sharing is a breach of our service agreement and will result in termination.

Question 8

My cats don't need a visit every day. Can't you come just a few times a week?

Accepted Answer

Absolutely not. We have a strict minimum visit policy. Adult indoor cats must be visited and checked on at least once each day. Kittens one year and younger must be visited and checked on twice each day to ensure they receive adequate attention and playtime. We will not accommodate requests for anything less than our minimum standard of care. Cats can get themselves into some sticky situations, like getting stuck behind appliances or locking themselves in rooms without access to food or water. They can also develop fatal health conditions like urinary blockages suddenly with little to no warning. Visiting every day allows us to keep an eye on their health. And contrary to popular belief, cats are social creatures with a need for interaction and enrichment.

Question 9

Can you hold the dates for my upcoming vacation on your calendar?

Accepted Answer

No, we cannot. All bookings must be requested through our pet sitting software (after successfully completing our onboarding process) and a non-refundable deposit is required to secure your booking.

Question 10

When and how can I reach you if there is an emergency after-hours?

Accepted Answer

You can message us on Time to Pet. Our normal office hours are weekdays 9 am to 6 pm but we continue to monitor Time to Pet up until 8 pm only for clients whose cats we're actively visiting. After that, we ask that you contact your emergency contact for assistance.

Question 11

How do you handle medical emergencies or inclement weather?

Accepted Answer

For medical emergencies, we require all clients to sign a Veterinary Release Form during new client onboarding which gives us permission to seek emergency medical care for your pets in your absence. We will always try to reach you and your emergency contact first before making the decision to take them in. However, if we cannot reach you or your emergency contact, we will make the decision whether or not your pet needs immediate medical attention. Please inform your veterinary clinic that you will have a professional pet sitter taking care of your pets anytime you're away and provide them with a valid method of payment on file in case of an emergency. We will not be held responsible for any medical expenses.

For inclement weather, we will try our best to visit your pets at their scheduled times. However, safety is our main priority and if the weather makes it unsafe to travel, we will wait until it is safe before heading out to see your pets. We can't help your pets (or anyone else's) if we end up in an accident. With that said, we require all clients to designate a local emergency contact (like a neighbor) who would be willing to stand in should an emergency prevent us from providing pet care.

Question 12

How can I get your team a copy of my keys?

Accepted Answer

We do not hold onto keys between visits. Unless you use an entry keypad, you MUST provide a lockbox for our use. If you need to purchase one, here's the one we recommend: MASTER LOCK

Why? Lockboxes are not just convenient for our team since we don't have to coordinate key exchanges, but it also adds an extra layer of security and peace of mind for you. You retain control of your key at all times and don't have to keep track of who has access to your home.

Question 13

What is your cancellation policy?

Accepted Answer

You must submit your cancellation request via Time to Pet no later than 48 hours before pet sitting services begin. Once services begin, no credits or refunds are issued. No credits or refunds are offered for early returns and/or late departures. While we understand that life happens and sometimes last-minute cancellations occur, please keep in mind that we have likely turned away other clients to make room for your request and we don't overbook. Therefore, you will be required to pay the full amount of your booking regardless of the time you depart or return home.

Question 14

Once I become a client, how far in advance can I submit requests for cat sitting?

Accepted Answer

You can submit requests for an entire calendar year. Any requests submitted for an upcoming year will remain in our queue and be processed in the order it was received beginning January 1st of that year.

Question 15

Do you have a referral program?

Accepted Answer

Yes we do. Visit our Refer & Save page to learn more.

Frequently Asked Questions